MEMBERS WHO USED BOTH ONLINE BANKING AND THE MOBILE APP IN THE PAST:
  1. You must use the username you used for online banking in the past to access both online banking and the app. If the username used for the mobile app was different than your online banking username, it is no longer valid.
    NOTE: For security reasons, you are no longer able to use your account number as your username. If you do not recall your username, click “forgot username,” select individual or business, and answer the security questions.
  2. IMPORTANT: Each PERSON on the account will need his/her own username and password.
  3. Enter your temporary password, which is a combination the last six digits of your social security number, followed by your four-digit birth year.
    For Example:

    • Social Security: 123-45-6789
    • Date of Birth: 01/01/1900
    • Temporary Password: 4567891900
  4. When prompted, create a new password. DO NOT USE YOUR CURRENT ONLINE BANKING PASSWORD.
  5. The interface between online banking and the mobile app is now seamless. You will only need one username and password for both systems. Therefore, you will only need to use the temporary password method to access your account for whichever system you use first.
MEMBERS WHO ONLY USED ONLINE BANKING:
  1. Enter the username you have established for online banking.
    NOTE: For security reasons, you are no longer able to use your account number as your username. If you do not recall your username, click “forgot username,” select individual or business, and answer the security questions.
  2. IMPORTANT: Each PERSON on the account will need his/her own username and password.
  3. Enter your temporary password, which is a combination the last six digits of your social security number, followed by your four-digit birth year.
    For example:

    • Social Security: 123-45-6789
    • Date of Birth: 01/01/1900
    • Temporary Password: 4567891900
  4. When prompted, create a new password. DO NOT USE YOUR CURRENT ONLINE BANKING PASSWORD.
  5. The interface between online banking and the mobile app is now seamless. You will only need one username and password for both systems. Should you choose to use the app in the future, you will log in the same way you do to access online banking.
MEMBERS WHO ONLY USED THE MOBILE APP:
  1. Enter the username you have established for the app.
  2. Enter your temporary password, which is a combination the last six digits of your social security number, followed by your four-digit birth year.
    For example:

    • Social Security: 123-45-6789
    • Date of Birth: 01/01/1900
    • Temporary Password: 4567891900
  3. When prompted, create a new password. DO NOT USE YOUR CURRENT ONLINE BANKING PASSWORD.
  4. The interface between online banking and the mobile app is now seamless. You will only need one username and password for both systems. Should you choose to use online banking in the future, you will log in the same way you do to access the app.

If you have any questions, or need assistance, please contact us at 1-800-310-2197.

Frequently Asked Questions

Q: Will I use the same security questions?
A: No. During your first login after the upgrade you will be prompted to create a new set of security questions and answers.

Q: Will I have to re-download or reset my mobile banking app?
A: Yes. You will need to download the new app:

Android

iPhone

Please note, the original app will no longer be available in the stores. Remember to use the same password for online banking and mobile app access.

Q: Will my Bill Pay account change?
A: Nope. You will be asked to accept terms and conditions again but you will not need to set up any existing billers or scheduled payments.

Q: Can I still get to my credit card information the same way?
A: Yes, your credit card information is accessible in the same manner it has always been available. However, with our new online banking system, you can also access your credit card through the online banking portal.

Q: Will the automatic payments or transfers I have set up in my online account stay active?
A:  Yes, as long as they originate from within the Western Vista online banking platform. In some rare cases, there are automatic payments and/or transfers that did not come over. Please review your account to verify your payments and transfers are correct.

Q: How often will I be asked to verify my account using my phone?
A: For your security, our new online banking system requires two-factor authentication, which adds another layer of protection by supplementing the username and password model with a code that only a specific user (you) has access to. You may choose to have authentication codes sent to you via text message or e-mail. You will be required to authenticate all financial transactions via this method.

Q: I received two text messages with verification numbers. Which one do I use?
A: The online banking verification codes that are sent to your phone are 4 digit numbers. If you have received multiple 4 digit codes, use the most recent one you received.

Q: I have connected other accounts to my account. Will those accounts come over to the new system?
A: Yes, in most cases, the accounts you have connected to will come over to the new system.

Q: How do I access e-statements?
A: E-statements can be accessed by clicking here and logging in to online banking per the instructions above.